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SAP Support & Managed Services

24/7 Expert Support for Your SAP Landscape

Keep your SAP systems running at peak performance with our comprehensive managed services and round-the-clock support from certified SAP experts.

Our Support Services

Comprehensive SAP application management and support

🛠️

Application Management Services

End-to-end management of your SAP applications with dedicated support team.

  • Incident management
  • Problem resolution
  • Change management
  • Performance monitoring

24/7 Support

Round-the-clock support coverage with guaranteed SLAs and rapid response times.

  • Multi-tier support model
  • Guaranteed response times
  • Remote and on-site support
  • Emergency support
🔧

System Maintenance

Proactive maintenance to prevent issues and ensure optimal system performance.

  • Preventive maintenance
  • Patch management
  • System upgrades
  • Performance tuning
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Monitoring & Reporting

Continuous monitoring and comprehensive reporting on system health and performance.

  • Proactive monitoring
  • Performance analytics
  • Custom dashboards
  • SLA reporting
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Enhancement Services

Continuous improvement and enhancement of your SAP landscape.

  • Process optimization
  • Custom development
  • Feature adoption
  • Best practices implementation
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User Support & Training

Helpdesk services and ongoing user training to maximize adoption.

  • Service desk
  • User training programs
  • Knowledge management
  • Documentation

Multi-Tier Support Model

Structured support for maximum efficiency

Level 1 - Service Desk

First point of contact for user inquiries and basic issue resolution.

  • 24/7 availability
  • Incident logging
  • Basic troubleshooting
  • User guidance
  • Password resets
  • Ticket routing

Level 2 - Technical Support

Advanced technical support for complex issues and configuration.

  • In-depth analysis
  • System configuration
  • Bug fixes
  • Performance issues
  • Integration support
  • Data corrections

Level 3 - Expert Support

Senior consultants for critical issues and complex problem resolution.

  • Critical incident handling
  • Root cause analysis
  • Architecture review
  • Custom code debugging
  • SAP OSS coordination
  • Expert consultation

Managed Services Coverage

Complete coverage across your SAP landscape

SAP ERP & S/4HANA

  • All SAP ERP modules
  • SAP S/4HANA support
  • Custom developments
  • Interfaces and integrations
  • Enhancements and updates

SAP Cloud Solutions

  • SuccessFactors
  • SAP Ariba
  • SAP Concur
  • SAP C/4HANA
  • SAP Analytics Cloud

SAP Technical

  • SAP Basis administration
  • Database management
  • System monitoring
  • Transport management
  • Security and authorizations

SAP Integration

  • SAP PI/PO
  • SAP Cloud Integration
  • API Management
  • EDI solutions
  • Third-party integrations

Service Features & Benefits

Why choose NXSYS for SAP support

Fast Response

Critical issues resolved within 2 hours with 15-minute initial response time.

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Dedicated Team

Assigned team of certified consultants who know your business and systems.

📈

Proactive Monitoring

24/7 system monitoring to identify and resolve issues before they impact business.

💰

Cost Optimization

Reduce operational costs by up to 40% compared to in-house support teams.

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Security & Compliance

Ensure security best practices and regulatory compliance across your landscape.

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Transparent Reporting

Detailed reports on incidents, performance, and service level achievement.

Support Packages

Flexible support options to match your needs

Essential Support

Basic support for stable SAP environments.

  • Business hours support (8x5)
  • Email and phone support
  • Incident management
  • Monthly reporting
  • Response time: 4 hours

Premium Support

Enhanced support with extended coverage.

  • Extended support (12x6)
  • Dedicated support team
  • Proactive monitoring
  • Quarterly health checks
  • Response time: 2 hours

Enterprise Support

Full managed services with 24/7 coverage.

  • 24/7/365 support
  • Named account manager
  • Continuous monitoring
  • Monthly optimization reviews
  • Response time: 15 minutes
99.9%
System Uptime
15min
Average Response Time
40%
Cost Reduction
24/7
Support Coverage

Need Reliable SAP Support?

Get peace of mind with our expert managed services

Request Support Quote